Side 7 Unable to Change Password  
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Roadstripe

Roadstripe

Total Posts: 687
Subject: Unable to Change Password Posted: 18 Oct 2009 - 18:20 ET



I tried to change my account's password into something more secure (no worries, though; I'm trying to be proactive), but Side 7 gives me this error instead:
Error: Either the current password or username are incorrect or does not exist.

The thing is, both the current password and the username are indeed correct.

I have Windows XP updated to whatever the current Service Pack is and am using Firefox.

Is this a bug or did I goof up?
BadKarma

BadKarma

Total Posts: 551
Subject: RE: Unable to Change Password Posted: 20 Oct 2009 - 22:31 ET



Hm. You're the second person this week to report this problem. I haven't had an opportunity to look into it, yet, unfortunately.

It sounds like a bug. I'll look into it and let you know.

-- BK


My Side 7 Gallery | Personal Site
BadKarma

BadKarma

Total Posts: 551
Subject: RE: Unable to Change Password Posted: 20 Oct 2009 - 23:00 ET



By what process are you trying to change your password? I just tried it and it worked for me.

I'm on Windows Vista and Firefox.

Log in > Click "Account" at top right > Click "Profile" tab > Click "Edit Account Information"

is the process I used.

-- BK


My Side 7 Gallery | Personal Site
Roadstripe

Roadstripe

Total Posts: 687
Subject: RE: Unable to Change Password Posted: 20 Oct 2009 - 23:31 ET



Quoth BadKarma:
By what process are you trying to change your password? I just tried it and it worked for me.

I'm on Windows Vista and Firefox.

Log in > Click "Account" at top right > Click "Profile" tab > Click "Edit Account Information"

is the process I used.

I did the same process as you, but it doesn't cooperate.
This Post Has Been Edited 2 Times. - Last Modified: 20 Oct 2009 - 23:32 ET
BadKarma

BadKarma

Total Posts: 551
Subject: RE: Unable to Change Password Posted: 20 Oct 2009 - 23:57 ET



Hm. That is very odd. And you're inputting your old password into the Old Password field, and the new password into the New Password and Confirm Password fields?

-- BK


My Side 7 Gallery | Personal Site
Roadstripe

Roadstripe

Total Posts: 687
Subject: RE: Unable to Change Password Posted: 21 Oct 2009 - 23:27 ET



Firefox puts the old password in its field for me, and it doesn't work even though it does work whenever I sign into Side 7. Just to be sure, I then erased the old password and typed it in manually, but that didn't work either.

As for the new password, it's so doggone long that I copy and paste it into both fields. That does bring up a question though. Are there any symbol or length restrictions on passwords? I put opening and closing parentheses in this 30-character-long password.
BadKarma

BadKarma

Total Posts: 551
Subject: RE: Unable to Change Password Posted: 22 Oct 2009 - 08:20 ET



If I am remembering correctly, the password max length is 255 characters, and there are no restricted characters.

I will continue to look into this problem.


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